Privacy Policy

Emergency Cards Limited (“Emergency Cards”) Privacy Policy demonstrates our commitment to protecting your privacy. We recognise that your personal information is confidential and that it is important for you to know how we handle, gather, store and use your personal information. By using our website, you acknowledge that your personal information will be treated in accordance with the details of this Privacy Policy.

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WHAT IS CONSIDERED PERSONAL INFORMATION AND WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT AND HOLD?

Within this Policy, “Personal Information” means the same as it does within the Privacy Act 1993. In general terms, this includes any information that can be used to personally identify you. We may collect personal information that may include (but is not limited to) name, address, email address, phone number, blood type, inherited or other unique identifying characteristics, health and medical information, and possibly include your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information. Your personal information either in full or in part will be held by Emergency Cards Limited, Christchurch and will be held for the duration of fulfilling your request for order of product or products, and/or services, and as per any legal requirement to keep financial and business records.

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WHY WE COLLECT YOUR PERSONAL INFORMATION

The primary purpose for which we collect information about you is to enable us to perform our business activities in order to provide you with the product or products, and/or services you have requested from us. Any information that we collect will not be used in ways that you have not consented to. Your personal information will not be shared, sold, rented or disclosed other than as described within this Privacy Policy, or as permitted by the Privacy Act. Emergency Cards Limited collects, holds, uses and discloses your personal information for the following purposes:

• In order to provide to you the products or services you have requested

• To communicate with you regarding the processing of your request(s) and delivery of the goods you have ordered

• To provide you with access to secure areas of our website

• To verify your identity

• In order to fulfil your order for product or products or provide services to you we may disclose your personal information to third party providers. Whilst Third-party providers may have access to your personal information in order for them to perform the services we have engaged them for in order to fulfil your order, they are not authorised to use your personal information for any other purposes and are obligated to protect your personal information from unauthorised access and use at all times.

HOW WE COLLECT YOUR PERSONAL INFORMATION

All the personal information that we collect and as provided by you is voluntary. By accessing and using our website you do so by your own free will. You only provide to Emergency Cards Limited the information that you choose to provide us with. If you choose not to provide us with some or all of the personal information described within this Policy or as prompted to on the website, then we may not be able to provide you with the product(s) or service(s) to the same standard or in its/their entirety, as that which may be advertised or promoted, in which instance(s) Emergency Cards Limited will not be held liable for misrepresentation of goods or for said goods not being fit for purpose. We collect your personal information in a variety of ways, including through, but not limited to:

• Your access and use of our website, which may also include your registration details and information relating to your use of the website and the services, such as the content you access (for example, the product(s) or pages you have viewed, or the search enquiries you input),

• Conversations, emails or other interactions, between yourself and Emergency Cards Limited,

• Your completion of an application or information form for a product purchase or account setup

WHAT WE MAY DO WITH YOUR PERSONAL INFORMATION?

We may use the information provided by you to Emergency Cards Limited to provide the product or products, and or services that you have requested of us. If you receive communications from us that you believe have been sent to you other than in accordance with this Policy, or in breach of any law, please contact us on contact@emergencycards.co.nz. We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you first.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We may disclose your personal information to our employees or third party providers, for the operation of our website or our business, and for the specific purpose of fulfilling requests by you, and to provide product(s) and services to you, or where we are permitted to by Law, or under the Privacy Act, and as otherwise detailed in this Privacy Policy. Where Emergency Cards Limited utilises third parties to undertake services in order to fulfil your request(s), we may only provide those third parties with some or all of your information, and only if that information is required by them and only to the extent required to fulfil those requests made by you. Examples of such third-party providers may include, but are not limited to:

• Existing or potential Suppliers or Service providers such as plastic card manufacturers, web hosting providers, IT systems administrators, post/couriers, payment processors or electronic network administrators

• Other specific third parties authorised by you to receive information held by us 

We require any third party to protect your information against unauthorised use or disclosure. We take reasonable steps to ensure that the recipients of your personal information do not breach the privacy obligations relating to your personal information. Third-parties will have access to your personal information needed to perform the services we engage them for however we do not authorise them to use your personal information for any other purpose. Emergency Cards Limited accepts no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us. Beyond the above, we release personal information only when it is permitted under the Privacy Act or required by law for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities, and/or to your Internet Service Provider or network administrator); to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Emergency Cards Limited, our users, or others, and where we reasonably believe that disclosure is necessary. Government agencies with statutory roles enabling them to request data from us include but are not restricted to the Police, Inland Revenue and the Ministry of Business, Innovation and Employment.

HOW YOU CAN ACCESS OR CORRECT YOUR PERSONAL INFORMATION

You may request access to any personal information we hold about you at any time by contacting us at contact@emergencycards.co.nz. Your request will be processed in accordance with the Privacy Act 1993. If you make an access request, we will ask you to verify your identity before we provide any information. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, in most circumstances we will give you written reasons for any refusal. If you believe that the personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. If setup to do so, Registered users of our website may be able access and update their user details online at any time. In doing so, we request that you keep your information as current as possible so that we may continue to improve our service to you.

HOW YOU CAN COMPLAIN ABOUT A BREACH OF PRIVACY

If you believe your privacy has been breached by us or if you have any questions or concerns about our Privacy Policy please contact us at contact@emergencycards.co.nz and provide details of the incident so that we can investigate it. Emergency Cards Limited will endeavour to determine the nature of the breach and how it occurred.  We may contact you during the process to seek any further clarification if necessary. If a breach is found it will be immediately rectified and measures will be put in place to prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable time. We will treat your requests or complaints in confidence and will contact you within a reasonable time after receipt of your email to understand your concerns and outline options regarding how they may be resolved. We will aim to ensure that the matter is resolved in a timely and appropriate manner.

SECURITY MEASURES THAT ARE IN PLACE

We will take all reasonable steps to protect the personal information that we hold from misuse, loss, disclosure or unauthorised access or modification, and where personal information is given either in part or in its entirety to a third-party provider in order to provision goods, Emergency Cards Limited will do everything reasonably within its power to prevent unauthorised use or unauthorised disclosure of the information. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately contact@emergencycards.co.nz.

HOW WE USE COOKIES

A "cookie" is a small text file that is placed on a device when it is browsing a website to enable the host of the website to store information about use of the website by that device. Emergency Cards Limited may use cookies and similar technologies for the following key purposes:

• To recognise your computer or device and to keep track of the product(s) or services you view, so that we may measure traffic patterns, to determine which areas of our website have been visited, and to measure transaction patterns in the aggregate

• To research our users' habits so that we can improve our online product(s) and services

• To operate our websites efficiently with a high level of functionality

• To measure the effectiveness of our marketing initiatives and to learn about customer preferences

• To measure the number of advertising referrals we have received to our website from other websites

• To produce data on web traffic and customer web activity through our website

While we may use cookies to improve our customers' on-line experience, if you do not wish to allow cookies then you can choose to disable cookies (for all sites) from within your browser settings.

CHANGES TO THE PRIVACY STATEMENT

We may change this Privacy Policy from time to time. The most current and updated version of this Privacy Policy will be posted on our website. This Privacy Policy was last updated in 24 November 2020.